Seeking an SAP IS-U CRM Consultant with 10+ years of overall experience in end-to-end implementation, configuration, enhancement, and production support of SAP CRM integrated with SAP IS-U. Must have strong expertise in customer service management, Interaction Center (IC WebClient), move-in/move-out, contract and order management, and utility disconnection/reconnection processes. Experience with CRM Middleware, BDocs, master data replication, and integration with SAP IS-U Billing, FI-CA, Device Management, and MDM is essential. The candidate should also be proficient in requirement gathering, fit-gap analysis, functional documentation, SIT/UAT, defect resolution, root-cause analysis, go-live support, and cross-functional stakeholder coordination.
RemoteQualifications:
Overall 10+ years’ experience required
SAP IS-U CRM Implementation & Support: Handle end-to-end implementation, configuration, enhancement, and production support activities for SAP CRM integrated with SAP IS-U.
Customer Service Management: Configure and support customer service processes, Interaction Center (IC WebClient), customer inquiries, complaints, and service requests.
Move-In / Move-Out Processes: Manage utility customer move-in, move-out, start-of-service, and end-of-service processes.
Contract & Order Management: Configure and support utility contract management, service orders, quotations, and related business processes.
Disconnection & Reconnection: Support disconnection and reconnection processes, including coordination with relevant SAP IS-U backend functions.
CRM Middleware & Data Replication: Monitor and troubleshoot CRM Middleware, BDocs, and master data replication between SAP CRM and SAP IS-U.
SAP IS-U Integration: Coordinate integration with SAP IS-U Billing, FI-CA, Device Management (DM), Meter Data Management (MDM), and other connected systems.
Requirement Gathering & Functional Documentation: Conduct business workshops, analyze requirements, perform fit-gap analysis, and prepare Functional Specifications (FS), process documents, and solution designs.
Testing & Defect Resolution: Prepare test scenarios, support SIT and UAT, resolve functional defects, perform root-cause analysis, and assist with go-live and hypercare activities.
Stakeholder & Cross-Functional Collaboration: Work closely with business users, ABAP developers, integration teams, and functional consultants to deliver reliable solutions and improve utility customer experience.
Skills:
SAP IS-U Billing, FI-CA, MDM, DM, FS, CRM, SIT, UAT, Backend, Acceptance Testing, Billing, Consulting, Contract Management, Cross-Functional, Customer Relationship Management (CRM), Customer Service Management, Database Replication, Documentation, Gap Analysis, Integrated Circuits (ICs), Manufacturing Data Management, Middleware, Order Management, Production Support, Requirements Management, Root Cause Analysis, SAP
RSA TECH GROUP
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